Our website ordering capabilities have been very helpful to our customers and parts staff. We thank you for allowing us to serve you.
As with any transaction there are opportunities where the wrong item is ordered and a customer inconvenience will occur. We really strive to minimize any mistakes and apologize if we made one.
· Wrong part received:
If any part ordered is incorrect due to an error on our behalf, please send it back to us (or come in) within 30 days of your purchase and it will be corrected. Be sure to include a note with name and daytime contact number so we may call to straighten things out.
If a part is wrong due to a customer mistake, that's ok but it will be subject to a 20% restock fee and must be new with original packaging. Additional shipping will need to be charged as well if we need to send out another part.
Cancelled orders are subject to a 20% restock fee regardless of order status. Once an order is processed and parts are ordered from our distributor we can not specifically stop your parts from coming to us. Once we receive them we are charged a restock fee by our distributors and also have to pay to ship them back.
There are absolutely no returns or exchanges on any electrical parts. Please be sure of what you need before ordering anything in this category and contact us if you need clarification.
If you have any questions please contact Vijay Kumar at parts@stadiumyamaha.com
Original packaging in good condition Please note that all items will have to include all original packaging in good condition. (Free from scratches, blemishes, tears, dents, and markings - including writing of any kind) If Stadium Yamaha receives your return with damaged or missing the original packaging the item will be rejected.
Unused condition Stadium Yamaha is unable to accept returned items that have been installed, used or damaged.
Returns on electrical parts Like your local dealer, Stadium Yamaha is unable to accept returns on OEM electrical parts. Certain aftermarket items are exempt from this condition - please contact us before returning electrical items.
Closeout items Stadium Yamaha does not accept returns of items purchased on closeout.
Restocking fees items are subject to a 20% restocking fee.
Exchanges Stadium Yamaha does not offer exchanges at this time. All acceptable returns are processed for a refund